Upgrading a property-management system is a significant investment in time and money, so we went to the PMS experts to see what hoteliers should consider before purchasing their next system. The experts detailed seven mistakes hotels often make when going through the process.
1. Not knowing what you need. Many hoteliers they don’t know the capabilities and integrations they need to be successful, said SkyTouch Technology CEO Todd Davis. “Not only for today but for the down the road too,” he said. Properties need to understand their specific pain points in their current system as well, said Todd Sabo, president of RMS North America. “They need to have a comprehensive list when searching for a new system,” he said.