How to turn your OTA customers into loyal clients
Your most profitable guest is your most loyal customer. Though many hoteliers crave turning their OTA customers into clients, they simply don’t know how. We’re here to help you create more loyal, higher margin guests. Here’s our step by step guide of best practices that will help you turn those [...]
Simplifying front desk software
Front desk software for hotels may be the most critical success element for any property. Even world class hoteliers find themselves hobbled when stuck using an outmoded property management system. In fact, many hoteliers don’t even realize the hotel front desk software they rely upon every day may not be [...]
How to surprise your hotel guests and keep them coming back for more
The hotel business needs human connection more than ever. As society continues to become more and more powered by technology, there’s a big risk of losing the personal element that’s defined hospitality for millennia. It doesn’t have to be that way. But you must approach this new era strategically. The [...]
Soaring in the cloud vs. being grounded with premise-based PMS
Hoteliers still utilizing an on premise-based property management system are missing out on an opportunity. Cloud-based property management systems (PMS), such as the SkyTouch Hotel OS®, have reinvented how hotels interact with data, giving them more control, options and flexibility. Cloud-based systems can also help decrease costs across multiple areas [...]
Mid 2017 technology report
We’re more than halfway through 2017 already – how did that happen? One thing that we do know is that technology continues to be the major influencer for the hospitality industry. Here’s our mid-year report of the three major hospitality technology trends fascinating us so far, this year. 1) Actionable [...]
HITEC Toronto celebrates the cloud
SkyTouch Technology once again had the honor of being an integral part of the hotel industry’s leading technology conference, and it may have been the most exciting one yet. It’s called the Hospitality Industry Technology Exposition and Conference, commonly known as HITEC, and was the first ever edition in Toronto, [...]
Hotels 201: Hotel ownership part 2
In our last blog, we wrote about modern hotel history, and how it plays into the ownership structure of properties today. Now, let’s chat about who owns hotels and how the financial structure of hotels works. Privately Owned There’s still myriad hotels owned by individuals or families. In fact, 60% [...]
Hotel 201 – Hotel ownership
The hotel business is significantly more complicated than people initially think. There’s layers of nuance, understanding and history that can only be understood after some time in this business. So, for our next series of articles, we’re going to demystify some of the elements of the hotel business. For this [...]
Hotel 201 – Revenue optimization
Managing hotel revenue has become an increasingly complex endeavor as individual skills and technology constantly advance. Long gone are the days of setting rates once a year, or even setting rates seasonally. Now, it’s about constantly adjusting rates along with the ebb and flow of demand. Complicating matters, we’re entering [...]
Leverage event rates for your hotel
This week the SkyTouch team is at HITEC in Toronto. Whether for business or pleasure, events like this can be big money makers for hotels, if they have the right tools in place. According to Lodging Magazine, “large-event host cities such as Los Angeles, New York City, and Miami reaped [...]
What to see at HITEC 2017 in Toronto
The industry’s biggest technology and trade conference on the horizon, but making it though HITEC successfully takes a lot of planning, some in the moment inspiration, and a pair of comfortable shoes. Coming to Toronto’s Metro Toronto Convention Centre June 26-29, HITEC pairs in-depth educational seminars and keynote speakers with a massive trade show. Read [...]
GreenTree Inns selects SkyTouch Technology for U.S. hotels
GreenTree Inn, the world’s 14th largest hotel brand globally, and SkyTouch Technology, have formed an agreement to use SkyTouch Hotel OS at GreenTree Inn hotels in the U.S. Read full article here.
Guide to HITEC 2017 in Toronto
With the industry’s biggest technology and trade conference on the horizon, we wanted to get you set to maximize your time. That’s because making it though HITEC successfully takes a lot of planning, some in the moment inspiration, and a great pair of comfortable shoes. Coming to Toronto’s Metro Toronto [...]
Online Reviews Closing Rev Gap For Independent Hoteliers
Ratings and reviews are changing everything; and independent hotels that are getting great reviews are finding that in today’s world they can be more successful than ever before. Why? According to a new UCLA study, independent hotels that become fan favorites in the online review space are making more than [...]
Hotel 101: Understanding RevPAR
Part three of our series exploring the basics of hotel operations brings us to the topic of RevPar. To fully maximize hotel performance, we use several specific terms including RevPAR, ADR and Occupancy; each of which we’ve been discussing over the last few weeks. This week we’re examining RevPAR. What [...]