More than ever, the property management system is the hotel’s brain. It’s the all-in-one place that not only manages a property’s guests, but more often, is the most important system operating the entire hotel. Hotel based property management systems that work up to their potentials have myriad interfaces with a panoply of products. It's a… Continue Reading The Incredible Importance of Hotel Interfaces
There has been much talk about millennials in the media lately, and rightfully so. They’re what we’d call the demographic du jour; everyone is focused on them, and we can’t get enough. The lodging business, for example, is hyper-focused on how to understand this important and formidable group. Appealing to millennials makes lots of sense,… Continue Reading Why Baby Boomers are more relevant than ever
In the lodging business, if it’s November, it’s time for what’s called “the New York shows.” That is, the annual HX: Hotel Experience and Boutique Design New York trade shows, as well as the American Hotel Lodging Association’s Fall Conference. They’re all intertwined, and are a major reckoning force on the convention calendar. And with… Continue Reading 5 Tech Trends from HX: Hotel Experience, and Beyond
Turnover rates in the hotel are just nightmarish. It’s such a massive problem that some hotels find they’re replacing more people every year than there are jobs in the hotel. It’s a crazy situation that has the entire industry perplexed. And it’s costing everyone a lot of time and money. Industry wide, the average annualized… Continue Reading Missed our Employee Retention Webinar? Watch the Video Today
When you’re looking for property management software, do you ever feel like Prince Charming riding through his kingdom looking for the match to his glass slipper? There are so many solutions calling for your attention, but you’re really just looking for The One, which is really hard when her stepmother locks her away in a tower…… Continue Reading MSI Cloud PM Competitors
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The industry calls it inventory. But for you, it’s your livelihood. So, selling all those hotel rooms as many nights of the year is an absolute must. Yet, figuring out the right mix of business for your specific hotels’ needs is a challenging puzzle. Simply figuring out what rooms to allocate to different potential revenue source is… Continue Reading What’s Your Channel Management Strategy?
We know that you want to get reservations from as many sources as possible, but do you know how much you are making from each channel? That’s one thing many hoteliers simply do not understand. Yes, you may be putting out that same rates on different channels, but all rates are not created equal. Say… Continue Reading What’s Your True Hotel Customer Acquisition Cost?
The hotel industry is in the midst of a technology revolution. And it’s changing everything we know about how we run hotels and service guests. Though it’s a future fraught with challenges, it’s also one chockablock of opportunity. It’s simply a matter of understanding the trends and preparing how to take advantage of them as… Continue Reading 5 Critical Technology Trends You Need To Know About Now
Lodging Conference Lessons Each fall, the Lodging Conference is always one of the most interesting and dynamic hotel industry events of the year. This year, many influential executives, owners and developers were in attendance and a record 1,800 people attended the Conference. Here are some of the key takeaways from the event and how you… Continue Reading The 4 Big Lessons from this Year’s Lodging Conference
