The typical hotel customer is changing. Technology, social shifts and other consumer trends are combining to create a new class of customer; one that’s savvy, has increased expectations, and knows exactly what they want. To keep up, hoteliers must arm themselves with the latest strategies capitalizing on current and emerging hospitality trends. We know; you… Continue Reading Your Customer is Changing. Here’s Why You Must Change Too.
Innovative hotel management company will use industry-leading cloud-based PMS to help boost operations solutions for its customers PHOENIX, AZ and ANAHEIM, CA—September 22, 2016 – SkyTouch Technology, a premier hotel property management system (PMS) provider, and Broughton Hotels, a leading full-service boutique hotel management company, has signed an agreement to begin rolling out the SkyTouch… Continue Reading SkyTouch Technology to Begin Property Management System (PMS) Rollout with Broughton Hotel Properties
As providers of technology solutions expand with the growing economy and midscale segments, next-generation Asian-American hoteliers are moving beyond their fathers' or grandfather's systems and are seeking cutting edge solutions. SkyTouch Technology is growing as a direct result of modern hoteliers' interest in finding high tech management solutions that meet the strategical needs of their… Continue Reading Big Tech Aids Small Companies
The hotel industry is a forever morphing beast. Fads come and go – think, computer keyboards for hotel room TVs – and that sometimes costs hotel owners a lot of money for little payback. But there are changes in this business expected to be long term trends. Trends that we believe should generally be followed… Continue Reading The Top 5 Lodging Business Trends and How to Leverage Them
The hotel business needs human connection more than ever. As society continues to become more and more powered by technology, there’s a big risk of losing the personal element that’s defined hospitality for millennia. It doesn’t have to be that way. But you must approach this new era strategically. The main problem: encroaching technology has… Continue Reading How to surprise your hotel guests and keep them coming back for more
Did you know that according to the Bureau of Labor Statistics, the average employee turnover rate for the hospitality industry was 6.3% in May and 6.0% in June? If that trend were to continue, that would be an annualized percentage of 73.8%. When compared to the 3.45% turnover rate for the same time compared to all… Continue Reading Stop wasting more time than necessary training employees
The days of continually setting rates manually are over. Both costly and time consuming, setting rates by hand is not only outdated, but prone to human error. Imagine the savings you can create by eliminating all those people hours changing rates up and down across myriad channels. Plus, automatic rate setting helps to ensure you’re… Continue Reading Still setting rates manually? Find out how much you could save by kicking it into autopilot
Hoteliers looking to push average daily rate (ADR) might not realize there is opportunity to ratchet it up even more. It’s not an indication of skill set or effort, but more about not knowing what they don’t know. But you can find out just how much by yourself. SkyTouch has developed a clever calculator tool… Continue Reading A few missed dollars of ADR can leave money on the table
Overall U.S. worker productivity is falling. A new Wall Street Journal (WSJ) article says employers are paying their staff more and getting less in return. The WSJ article cites an August 9th U.S. Labor Department report, which found that worker productivity is down for the 12th month in a row! Read the full article here.
This week, Oracle notified its customers that it had detected malicious code in certain legacy MICROS systems. With data breaches making big headlines over the past several years, the threat of stolen data remains real for individuals and the hotels they share their consumer information with. In fact, 42% of hoteliers identified “creating a secure framework for… Continue Reading How the Micros data breach shows how a cloud based PMS may help
