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Hasta ahora skytouchblog ha creado 238 entradas de blog.

8 Tried & True Best Practices In Hotel Customer Service

Customer service, especially during the busy season, is crucial to the success of any hotel.  Today there are more ways than ever to attract guests, however it is essential that hoteliers don't lose sight of customer service best practices. We've compiled the following 8 proven practices that are sure to help your staff woo [...]

Por |2019-04-11T17:04:14+00:00enero 3rd, 2018|Hospitality Industry Trends|

Preparing your Hotel for the New Year (Part 2)

By now, you’re probably aware that in your hotels, experience is everything. That’s the guest satisfaction mantra as 2017 comes to an end. We know it, you know it, and everyone in hospitality knows this. But frankly, that’s old news. What you need to get the new year off to a great start is an understanding [...]

Por |2019-02-11T19:46:17+00:00diciembre 18th, 2017|Rate Management|

How to Prepare Your Hotel for the Coming Year

The new year is approaching and while your guests will be enjoying the last days of 2017 at your property, you might be spending that time planning for the coming year. From marketing strategies to revenue management, to new technologies and distribution partners, this is the time to make important decisions for 2018. So where [...]

Por |2019-02-11T19:46:30+00:00diciembre 12th, 2017|Distribution Management, Rate Management, Webinars|

Keeping Hotel Guest Data Secure

Data security is an increasingly critical concern for hoteliers. Until recently, the issue had been bubbling below the surface and wasn’t as often discussed outside IT circles. But a security breach last fall at InterContinental Hotels Group and others in the hotel industry, are thrusting the issue into mainstream hospitality industry consciousness. That issue affected [...]

Por |2017-12-04T22:09:17+00:00diciembre 4th, 2017|Hospitality Industry Trends|

New Year, New PMS

If you’re thinking about securing a new cloud-based property management system for 2018, now’s the time to act. By making the switch now, you may be in a great position to secure a full year’s worth of data come the end of 2018. That could be essential for your business. Use that data to help [...]

Revenue Management ‘During Emergencies’

With hurricanes, wildfires and other natural disasters affecting many areas of the country, it’s a grim reminder disaster can strike at any time. No matter where you are in the country, there are both inherent natural threats, and the chance for manmade catastrophes too. As hoteliers, you must be ready in times of emergency to [...]

Por |2017-11-06T18:03:26+00:00noviembre 6th, 2017|Revenue Management, Rate Management|

Importance of EMV for Hotels, Webinar Coming November 8!

With Europay, MasterCard, Visa (EMV) quickly becoming the global standard for chip-based transactions, credit card data is no longer being stored at the PMS level, but rather tokenized. Why is this important? Through interfaces on SkyTouch Technology’s cloud-based hotel management system, hoteliers can process EMV payments to help prevent the fraudulent use of stolen card [...]

Por |2019-02-11T19:44:16+00:00noviembre 1st, 2017|Webinars|

HX 2017: Hotel Experience Event Preview

An annual hospitality fixture, HX: Hotel Experience is returning to New York, November 12 & 13, 2017. Located at the Jacob K. Javits Convention Center on the west side of Manhattan, it’s the east coast’s biggest hospitality focused trade show. And it’s your best chance to discover the latest trends that’ll help empower your hotel [...]

Por |2017-10-27T09:00:14+00:00octubre 27th, 2017|Hospitality Conferences|

Get to Know Hotel Ignacio

The SkyTouch community is as diverse as the guests that visit our customer’s hotels. This week we’re featuring one of the newest additions to the SkyTouch community: Hotel Ignacio.   Hotel Ignacio is a boutique hotel located in the vibrant midtown area of Saint Louis, Missouri. Owned by Saint Louis University, and designed by The [...]

Por |2019-02-11T19:36:31+00:00octubre 25th, 2017|Hotel Customer Spotlight|

Maximizing Playoff Profitability for your Hotel

We all know sports are a great hotel business driver. Be it the local teams, or planned tournaments, they’re both important and predictable opportunities from which to fill rooms. (see our recent piece on that here). But, all bets are off when it comes to nail biting season enders. Many times, it’s not known until [...]

Por |2019-02-11T19:32:56+00:00octubre 23rd, 2017|Rate Management|
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