Always Make Room for Your Guest With the Right Hotel PMS

Deciding which hotel rooms are allocated to guests upon check-in can be a delicate and demanding juggling act. After all, the hotel’s primary job is to ensure complete satisfaction, regardless of varying guest demands and outside influences. Yet with the right cloud-based hotel PMS software at their disposal, hotel staff can have a few tricks up their sleeves when it comes to smoothly allocating rooms and satisfying guests. SkyTouch Technology shares the following insights with hoteliers:

An essential key to managing the room inventory juggling act is to give hotel staff access to a full-featured cloud-based hotel PMS. A system such as the SkyTouch Hotel OS® provides hotel staff with easy access to a single, centralized system that houses all key operational data – including “real time” updates that paint an accurate, up-to-the-minute, picture of room availability and readiness. So, as the front desk fields inevitable last-minute requests from guests upon check-in, they are better equipped to address and handle these requests in a timely and authoritative manner. The PMS can also help hoteliers easily manage, monitor, and retrieve guest data, including special requests from VIPs or loyalty members.

While the right cloud hotel PMS will significantly help your hotel in managing room allocation and inventory, training remains another essential component of the equation. Revenue management systems may help ensure the right reservations for the right days, but it is the person behind the front desk who is tasked with using the best judgment in order to accommodate room preferences and requests. Ensure that staff is educated about your hotel’s priorities when it comes to room allocation. Which requests supersede others? Which requests can be accommodated without jeopardizing room revenue goals or interfering with another guest’s guarantee? While hotels equip most front desk staff with the authority to accommodate each guest to the best of their ability, they must ensure that they are informed enough to do so without a significant loss of revenue. Periodic training can help ensure that staff is up-to-speed on your hotel’s technological tools, policies, and procedures when it comes to managing rooms and guest satisfaction.

With the proper training and tools in place, your hotel can always make room for guests while juggling their needs alongside your own revenue goals. Use the above insights to make guest satisfaction and profitability at your property a win-win!