Be warned, there’s a new sheriff in town: Data integration. Without it and its like-minded cousin technology interoperability – the notion that computer systems can seamlessly connect and communicate with one another -- maximizing a hotel’s profitability in the modern era is near impossible, archaic and frustrating. Before cloud-computing became a reality, interoperability was [...]
The number of items lost by hotel guests each month and the time hotel staff spend looking for and returning them can be staggering—and expensive. According to the recent "Motel 6 Left behind Survey" conducted by Kelton Global, over 54 percent of travelers report that they have left something behind in a hotel room. The [...]
Imagine guests walking into your hotel and stopping at the front desk not to check-in and pick out a room, but just to chat about their trip, get their keys, and go. As increasingly tech-smart guests, often referred to as the Digital Elite, manage most aspects of their lives and travel from their tablets and [...]
