Hotels Keep Up With The Social Hospitality Movement
Read our post on "How Hotels Keep Up With the Social Hospitality Movement" at All Things Hospitality Blog
The 5 «Must-Have» Cloud Hotel PMS Features
Hotels of all sizes are moving their legacy hotel property system to cloud hotel PMS (property management system). The industry has recognized that there is much to gain by making the move – with affordability, convenience, and flexibility among the key benefits. Yet whether a property has already migrated to [...]
Trends & Highlights – 2014 Customer Engagement Technology Study
Glance around any hotel lobby -- anytime, anywhere -- and the scene will likely be the same. From check-in to check-out, today's hotel patrons are toting phones and tablets at all times, doing everything from talking, posting, texting, and tweeting as they move throughout their day. In a device-driven society, [...]
Frontdesk Tip-Completing a Reservation From the Hotel PMS
Your hotel guests expect a seamless experience from your brand -- before they even set foot on-premise! It starts with the reservation process. Reservations are generally the most reliable revenue stream for hotels, impacting everything from cash flow to staffing to ROI. The right cloud-based hotel PMS can help deliver [...]
Stay Secure! Be Aware of These 3 Key Areas in Hotel PMS Data Security
With data breaches making big headlines over the past year, the threat of stolen data remains real for individuals and the hotels they share their consumer information with. In fact, 42% of hoteliers identify "creating a secure framework for all guest data" within their hotel PMS data security plan as [...]
The Future Hotel PMS Previewing at Lodging Conference
The October 2014 Lodging Conference is one of the hotel industry's premiere events for hotel owners, chain executives, and dealmakers. In addition to convening in Phoenix, Arizona, to rub elbows with each other and cover an array of hot topics, these industry movers and shakers will have the opportunity to [...]
How to Choose the Best Cloud Based Hotel PMS
It seems like everyone is up "in the cloud" or wanting to look for the best cloud based hotel PMS system these days. For hoteliers, this is more than hype. The cloud presents the hospitality industry with a revolutionary way of doing business better, more efficiently, and cost-effectively. But what [...]
Presenting Hotel PMS Software at the AAHOA Conference
Independent hotel operators face their own unique set of challenges when it comes to property management. But a best-of-breed hotel PMS software solution exists that can address their needs while also increasing their efficiency and profitability. Attendees at the October 7th Asian American Hotel Owners Association (AAHOA) Independent Hoteliers Conference [...]
Hotel Loyalty Programs Are No Longer Just For Big Brands
Guests no longer have to opt for "points" over "personality" due to growing trend of boutique hotels and independent hotels offering hotel loyalty programs. Tired of forfeiting guests to big brand loyalty programs, a growing number of independent and boutique hotels are going head-to-head with major chains by offering their [...]
How Smaller Hotels Can Achieve 5-Star Guest Services
Boutique and independent hotel guests are a different breed of customer, typically favoring exclusivity over consistency. They seek a unique, one-of-a-kind guest service and experience over the familiarity of a chain hotel stay. The good news is that because they are unrestricted by "big brand" standards, independent and boutique hotels [...]
How to Instill a Hotel Customer Service Culture In All Hotels
In the competitive hospitality marketplace, hotel customer service is a clear differentiator. And every property should make exceptional hotel customer service their end-goal. Big properties benefit from internal customer service programs to help staff deliver consistently great hotel customer service. But what are smaller hotel brands to do? Following are [...]
Six Straightforward Steps To Grow Online Hotel Bookings
Are you aware that your hotel's overall digital presence has a drastic impact on sales and online bookings? Properly promoting your hotel in a variety of ways – through website, Online Travel Agencies (OTAs), and social media -- will lead to greater visibility and increased online hotel bookings. Hoteliers can [...]
Get To know The Bleisure Traveler & Win Their Business!
Meet one of the newest categories of hotel guests – the "bleisure" traveler. Already well-known throughout Asia and Latin America, the bleisure traveler is becoming more prevalent in North America. Get to know their traits and learn what your hotel can do to target and attract the business of this [...]
Collaborating With HTNG To Help Hotels Go Above Property
Has your hotel property management system moved to the cloud yet? Hotels of all sizes are migrating "above property" to gain a myriad of benefits, including greater reliability, cost savings, mobility, and a reduction of IT support staff. Cloud hotel property management systems such as the SkyTouch Hotel OS® enable [...]
Managing & Meeting Hotel Business Traveler Expectations
Hoteliers, take note! Today's business travelers are a happy, albeit demanding, bunch. They embrace business travel with a positive mindset yet they (and their employers) expect a stress free, customized, and streamlined experience. The good news is that YOU can help them manage their business travel by answering specific needs [...]