Get Full, Stay Full: Optimizing the OTA-Hotel Software Combo
With tablet and smartphone use exploding in the past decade, tech smart consumers are no longer the exception, but have quickly become the rule in the hospitality market. In a similar fashion, Online Travel Agencies (OTAs), once dismissed by many hoteliers as merely a necessary annoyance, have matured to become [...]
We Hear You: 4 Ways Hotel Software can Help You Listen
Being in a business actually called hospitality, you are likely to feel that you are already very good at listening to your guests. But do you truly hear what they are saying? With front desks buzzing from reservations, phones ringing, check-ins, and chatter, what your customers are really asking for, [...]
Customer Delight in 2016
The subject of Customer Delight is often like the weather; to paraphrase Mark Twain: “Everybody talks about it, but nobody does anything about it.” At SkyTouch Technology, we’re doing something about it. We started by using an outside-in approach. Rather than looking at things solely from our point of view, [...]
Remote Housekeeping: A Mobile Solution for Your Mobile Staff
Housekeepers are always on the move in a hotel, and traditionally have long relied on pre-printed reports from their property management system (PMS) to help them keep track of which rooms to clean and what type of service to provide. The problem with these housekeeping reports is that they are [...]
Mobile Guest Engagement: Building Loyalty and Your Bottom Line
Pleasing today’s tech-savvy guests with meaningful mobility is a perfect opportunity to get in front of them in real-time. Learn how this kind of engagement can provide real value to them and to your business.
Remote Hotel Operations: How Mobile Technology in the Cloud can Set You Free
Today, we use our mobile phones and tablets to do our shopping, conduct our banking, stay connected with friends, keep up with current events, listen to music, and watch our favorite TV shows. We depend on mobile devices for so much in our personal lives, it’s hard to imagine life [...]
The Remote Front Desk: Breaking down Barriers with Mobile Guest Delight
Since Apple first introduced the iPhone in 2007, the world has seen massive expansion in the use of smartphones and tablets, with an estimated four billion of these devices currently in use globally. They have become a huge part of our lives, and for many people, a sense of security, [...]
Touch Points, Technology, and Hotel Management Systems
Hoteliers already realize that competition in the hospitality industry has never been keener. So, it’s crucial for owners and managers to creatively consider how they can distinguish themselves from the crowd, while improving guest satisfaction, encouraging repeat stays, and generating a positive reputation. However, if you are still using an Excel [...]
The “Win-Win” of Today’s Hotel Lost and Found Technology
The number of items lost by hotel guests each month and the time hotel staff spend looking for and returning them can be staggering—and expensive. According to the recent "Motel 6 Left behind Survey" conducted by Kelton Global, over 54 percent of travelers report that they have left something behind [...]
Your Room is Waiting: The Value of Mobile Guest Engagement
Imagine guests walking into your hotel and stopping at the front desk not to check-in and pick out a room, but just to chat about their trip, get their keys, and go. As increasingly tech-smart guests, often referred to as the Digital Elite, manage most aspects of their lives and [...]
STAR WARS. IMAX. 3D: SkyTouch Goes to the Movies!
December 21, 2015 IN A WORLD … where many corporations are cutting back or even skipping holiday events all together, SkyTouch Technology team members were treated to a surprise of epic proportions: Fresh from its national debut, a private screening of Star Wars “The Force Awakens” in glorious IMAX 3D [...]
SkyTouch Wins Vantage 2015 Vendor Commitment Award
On December 10, SkyTouch Technology was honored with the coveted Vantage 2015 International Educational Conference & Trade Show Vendor Commitment Award in Las Vegas, Nevada. Each year, the award recognizes one vendor that most embraces the Vantage family, excelling as a strategic partner through excellence in programs, products, and service [...]
Beyond the Cookie: Loyalty Programs for your Bottom Line
On one particular business trip, Bob stayed in four different cities in one week, all at various versions of a well-known hotel chain. Upon his first check-in, he was automatically handed a cookie “for being a loyal guest.” Bob felt special. But by the fourth check-in, the cookie bit was [...]
Part Two: Upgrading Hospitality with the Internet of Things
In Part Two of our series on the Internet of Things, we discuss the present and future state of connected technology in the hospitality industry. Catch up on Part 1 here. How will the Internet of Things (IoT) – that vast connection of objects, applications, communication and data analysis foreseen [...]
Welcoming the Internet of Things to Hotels
In this two-part series, we discuss the Internet of Things (IoT) – what it is, the trajectory it may follow and how it will impact the hospitality industry. In a nutshell, the Internet of Things is an encompassing term that refers to a future where ordinary things are embedded with [...]